How to set up Carriers

Instructions

1. Navigate to the "Carriers" menu, available in the side menu of the application under the Entities section.
2. Select “+ Add”
   • Provide the Name
   • Provide the Description
   • Specify if it is the default carrier
   • If you use an automatic carrier plugin (for example NACEX, Correios Express or DPD) and want this carrier to ship under a sender identity different from your organization — because you trade under your own brand, or fulfil on behalf of a client — set it under Sender Identity (name, address, tax number and phone). You only need to fill in the fields you want to override; the rest keep coming from another level, as explained below
3. Select “Save”

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Please note

The carrier configuration will be used later in the dispatch process. When closing the entire dispatch process, you should indicate which carrier will transport the goods. The one defined as the "default" will appear as the first option.

Sender Identity is resolved field by field — name, address, tax number and phone — not as a whole, in this order: the carrier, then that carrier's plugin, then — on some automatically-connected carriers such as NACEX, Correios Express or DPD — a sender contact or code that already existed in the plugin's own settings before this feature, and only after that your organization's own details, which now also include a phone number. Leaving a field blank never means "send nothing" — it means "use the next level", so an empty field on the carrier doesn't stop the shipment as long as it's filled in at one of the levels below it. Make sure the sender's contact details are complete somewhere along this chain: some carriers reject the shipment if they don't receive a valid sender contact.