Meet Ticks, your AI assistant

What is Ticks

Ticks is the AI assistant built into LogisticsWMS. Instead of digging through screens and filters, you can just ask it a question in plain language | "How much stock do we have of product ABC123?", "Which orders are delayed?", "Why is this stock blocked?" | and get an answer with links straight to the records involved.

Until now, Ticks was only available to the LogisticsWMS team. As of version 3.1.0, every account Admin has access.

Where to find it

Open Ticks from its icon in the top bar of the application. It opens as a sidebar you can keep next to your work, and you can expand it to a full-screen view when you need more room. Ticks pays attention to the page you're on | open it from a product page and it already knows which product you mean.

What you can ask it

Stock & products

• "How much stock do we have of [product]?"
  by product, barcode or location
• "What's expiring in the next 30 days?"
• "Which products haven't moved in months?"
  dead stock
• "What's sitting in quality control right now?"
• "What are our best (or least) selling products this month?"

Receiving

• "What receptions are scheduled for today?"
• "How's reception [code] progressing?"
• "Are there any discrepancies on this reception?"

Shipping

• "What orders are pending?"
• "Which orders are delayed, and by how much?"
• "Show me the lines on order [code]"
• "What's our picking error rate?"
• "Which clients bought the most this month?"

Reports & traceability

• "Generate an inventory report for [warehouse]"
• "Trace lot [code]"
  where did it end up?
• "Show me the movement history for location [code]"
• "What changed on order [code]?"
  full audit trail
• Pharma accounts can also ask for an NMVS compliance report.

Efficiency

• "What's our average picking time?"
• "How's [operator] performing this week?"
• "What's our order completion rate?"
• "How accurate is our inventory?"
• "How full is the warehouse right now?"

Settings & configuration

• "How do I turn on [setting]?"
• "What does [setting] actually do?"
• "What's included in our plan, and which integrations do we have active?"
• Ticks also picks up the words you use. If you call locations "aisles", it learns that and uses it back.

Troubleshooting

• "Check for data inconsistencies"
• "Why can't this order be completed?"
• "Is this barcode valid?"
• "Why is this stock blocked?"

Getting things done

Ticks isn't limited to answering questions:

• It can suggest where to put away a pallet, or recommend a storage strategy.
• It can record a stock adjustment for you (damage, internal consumption, and similar reasons). It always shows you exactly what it's about to do and asks you to confirm before anything is saved.
• Ask it to export data to a file (CSV, Excel or PDF).
• If the answer isn't in your data, Ticks can search the web for it.
• Ask a "how do I..." question and Ticks will search the Help Center for you and summarise what it finds.

Good to know

• Ticks replies in the language you write to it in. English, Portuguese, Spanish, French and Italian are all supported.
• Your conversations are kept, so you can pick up where you left off and search back through past ones.
• The first time you open Ticks, you'll be asked to confirm you're comfortable with your warehouse data being used to answer your questions.