What is Fill Rate?
Fill Rate, or Order Fill Rate, is a KPI that measures the efficiency of a company in satisfying customer demand through available stock. It indicates the percentage of orders (or order lines) that were delivered in full and on time, without the need to generate backorders or cancellations due to lack of product.
Business Impact
High Rate (e.g., 98%)
Indicates excellent procurement management and high customer satisfaction
Low Rate
Signals lost sales, customer dissatisfaction, and potential purchasing planning problems
How WMS Helps Improve Fill Rate
The WMS provides real-time inventory data with over 99% accuracy. By integrating this data with the purchasing system, the company can set automatic reorder points. If physical inventory is not reliable, the website may sell what does not exist, destroying the Fill Rate and consumer trust.
Real-Time Stock
Over 99% inventory accuracy
Reorder Points
Integrated automatic replenishment