Last Mile
The final and most critical phase of the logistics chain
What is Last Mile?
Last Mile is the final phase of the supply chain, representing the transportation of the product from the distribution center to the end customer's door. It is considered the most complex, expensive (accounting for up to 40% of total transportation costs) and critical stage for consumer satisfaction.
Cost Impact
Last Mile can represent up to 40% of total transportation costs, making its optimization critical for the profitability of e-commerce and distribution operations.
Challenges in the Portuguese market
In Portugal, geographical dispersion and traffic restrictions in urban centers (Lisbon and Porto) make Last Mile a constant challenge.
Customer Visibility
The WMS must integrate with fleet management systems (TMS) to send real-time notifications to the customer (e.g., "Your order is 10 minutes away").
Failed Delivery Management
What to do when the customer is not at home? The software must automatically manage the re-entry of these goods into the logistics flow.
Pick-Up Drop-Off Points (PUDO)
Integration with locker networks or collection points to optimize the courier's route.